Terms of Service

1. About PetsCream

PetsCream is a small-batch frozen pet treat business based in New York City. We produce handmade frozen treats for pets using real ingredients. Orders are fulfilled locally and delivered within designated delivery windows.

2. Acceptance of Terms

By placing an order through our website (petscream.com) or any other channel, you agree to these Terms of Service in full. If you do not agree, please do not place an order.

3. Products

• All products are handmade in small batches. Slight variations in size, shape, and appearance are normal and do not constitute a defect.
• Products are frozen and must be stored in a freezer upon receipt. PetsCream is not responsible for product quality if storage instructions are not followed after delivery.
• Our products are intended for pet consumption only.
• Product availability may change without notice. If an item becomes unavailable, we may offer a comparable substitute with customer approval.

4. Pet Health Disclaimer

• PetsCream products are treats and are not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian regarding your pet's dietary needs or allergies.

5. Pricing

• All prices are listed in US dollars (USD) and are subject to change without notice.
• Prices shown at the time of order placement are final for that order.
• We reserve the right to correct pricing errors at any time.

6. Minimum Order

A minimum order value of $50.00 (before any applicable fees) is required to place an order. Orders below this threshold will not be processed.

7. Delivery

• We currently offer local delivery only within our designated delivery zones in New York City.
• Delivery windows: Monday 7–9 PM · Thursday 7–9 PM · Saturday 10 AM–6 PM
• Delivery windows are estimates. PetsCream is not liable for delays caused by traffic, weather, or other circumstances beyond our control.
• Someone must be available to receive the order. PetsCream is not responsible for products left unattended if not retrieved promptly.
• We reserve the right to refuse delivery to locations we deem unsafe or outside our delivery area.

8. Order Cancellations & Changes

• Orders may be cancelled or modified up to 24 hours before the scheduled delivery window by contacting us at petscreamnyc@gmail.com.
• Cancellations or changes requested within 24 hours of delivery cannot be guaranteed.
• PetsCream reserves the right to cancel an order for any reason, including product unavailability, and will issue a full refund in such cases.

9. Refunds & Returns

• Due to the perishable nature of our products, we do not accept returns.
• If your order arrives damaged, incorrect, or with a quality issue, please contact us within 24 hours of delivery at petscreamnyc@gmail.com with a photo. We may offer a replacement or store credit at our discretion.
• Refunds will not be issued for products that have been stored improperly after delivery.

10. Limitation of Liability

PetsCream is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability to you for any claim shall not exceed the amount paid for the order in question.

11. Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on our website with a new effective date. Continued use of our services after changes are posted constitutes acceptance of the new terms.

12. Contact

For questions about these terms, contact us at: petscreamnyc@gmail.com or @petscreamnyc on Instagram.